METROPOLIS | CLASSIFIEDS | PERSONALS | JOBS
JOBFINDER
Direct contact


Harry Hill, Executive Director of Contact Japan
Maki Nibayashi

Maki Nibayashi spoke to Contact Japan' Harry Hill about opportunities in direct marketing.

Tell us a bit about your company.
We are a direct marketing company that has two main divisions of business. I run the Contact Japan division, which is a full service call center running inbound and outbound operations. Inbound operations tend to deal with calls relating to TV catalogue shopping and other responses to media. Outbound services are very successful in the US and Europe and are just starting to be a predominant means of marketing here in Japan. We use the telephone to sell products or services, build loyalty with clients, and provide customer service and information. With our current system and technology we have the ability to respond to about 500,000 inbound calls per month and to make 2 million outbound contacts per month. We're a unique company in mindset due to the fact that we have both Japanese and Western owners and we combine a lot of Japanese and Western marketing and business techniques.

The other division of our company is Shop Japan. We rely on media, TV and catalogue shopping to sell products. Now we are also focusing on wholesaling our products throughout Japan, with the catchphrase "Seen on TV."

Today, only about 30% of our business in the call center is done for our own company and 70% is done for other companies. A number of our current clients use call centers in the US and Europe and want to have a call center that uses the same type of techniques that they're accustomed to. That's why we developed a bicultural sales force that can focus on the needs of multinational companies.

Where do you see your company in the future?
I see us growing in conjunction with the business. We're an interesting company in that we are doing business with some very large Japanese companies as well as multinationals. Japanese companies seem to value us specifically for our ability to provide outbound marketing services and our experience in TV shopping order taking. We're looking to expand our business with multinational companies to provide a full spectrum of CRM services including inbound, outbound and Internet support. We think there are more and more companies coming to Japan that are looking to sell products and looking for direct channels to sell their products. We have one center right now, which is probably one of the largest centers in Japan, but we're looking to expand in the future.

What kind of people are you seeking to hire?
We are a multicultural organization. We have employment opportunities for people in sales who can sell to multinational corporations and being bilingual is an advantage. There are also opportunities in our IT department. We have openings for people of any nationality with expertise in network administration, reporting, database management and development. We've done smaller projects in the past when we needed bilingual communicators, so the opportunities are there. We also need supervisors to manage teams performing services for clients. We are always looking for strong supervisor candidates, especially if they have bilingual skills. Sales positions are in Tokyo, while IT and supervisor positions are in Nagoya.

How about salary and benefits?
Salary is commensurate with experience and we are very much a result-oriented company. In Tokyo, the base starts out at about JY300,000. The sales position really has no limit on how high it might go. Our company has two ways of rewarding people. One is salary, which is determined by performance and is evaluated every six months. The bonus system is based on the company's performance, and can be a significant portion of the salary. What we're seeking in the IT position are network administrators, virtual basic developers, database managers, and reporting experts. Salaries again are based on experience and ability and start from JY300,000/month. A supervisor normally manages a team of 20-30 communicators with 2-3 lead-communicators to assist them. They make sure we are achieving client goals and satisfaction and make sure that the team is working efficiently. The position is focused on managing people, planning and execution. Salaries start at JY230-240,000 per month. We're a Japanese company so we offer all the insurance benefits and also sponsor visas when necessary.

Send resume to the Tokyo office. Contact Japan, a Division of Oak Lawn Marketing Inc 6F, Daini Nagasawa Bldg, 3-26-2 Higashi, Shibuya-ku, 150-0011.


Do you have a position to fill? Email editor@tokyoclassified.com


WORK IN JAPAN:
OCTOBER
396: Improvisation in business
Patrick Pheasant, Director of Studies for MLS Corporate Training Team
395: I do! Bridal Produce Inc.

: Izumi Imano Director of Bridal Produce Inc.

SEPTEMBER

392: Scandinavia Corporation
Peter Holjo, President of Scandinavia Corporation
391: ILC
Matt Paine, Senior Corporate Training Developer at ILC
390: Oak Associates
Joanne Fisher, Senior Career Consultant
389: Hit Travel
Hadi Shohrati, Hit Travel President
AUGUST
388: Tokyo Professionals’ Association
TPA General Manager Monica Hayes, and Marketing Manager Belinda Glaister
387: Leading the way
Jackie Dury, Director of HUman Resources, GABA
386: An American university in Tokyo
Dr Richard Joslyn, Dean and Professor at Temple university Japan
385: Language learning online
Michael Alan, Managing Director of Cyber College
384: Soft touch
Akira Adachi, president of Mitsuhide Shoji

JULY
383: Training for professionalism
I.T.S. Training Systems Ltd..
382: The man with a plan
Comunications specialists Convention Linkage, Inc.
381: Direct contact
Harry Hill, Executive Director of Contact Japan
380: Interfacing the future
Interface Inc. Sr. Consultant Robert LeClair
JUNE
379: Shroom boom
Work for a medicinal mushroom center
378: Stirling opportunity
Openings in Stirling Macguire
377: Tree of knowledge
Learning Tree International
376: I do!
Dr Akihide Sawahata of Chapel Wedding Murakami Office Inc.
375: Movin' on up
Premier Worldwide Movers
MAY
374: Art beat
InterMedia Entertainment Group Ltd
373: Climbing the wall
Management consultants Wall Street Associates
372: The search is over
Scott Woodford, Managing Director of Executive Search International
371: A few good recruiters
TKO International
APRIL
370: Tune in
Guy Perryman, Virgin Mega Station Program Manager 
369: Go getter
Allen Woodman, President of On the Go
368: Go for IT
Shuichi Kugita, President of Brastech Inc.
367: Meat and greet
Minoru Hashiro of Outback Steakhouse
366: Get a piece of the pie
Andrew Mankiewicz of PizzaExpress
365: Go to GaijinPot
Eric Gain of GaijinPot helps you find a job
364: Extra energy
Osamu Koyama of Japan Energy Development Co. Ltd.
363: Sales and Business Development at METROPOLIS KK
Mary Devlin, Co-Founder and Deputy CEO of METROPOLIS KK
362: Bridging the gap
Yoshifumi Saeki of JAM Systems Inc.
361: IT's SAVY!
Yogesh Sharma of SAVY (P) Ltd. Tokyo
360: Opportunities in the beauty industry
Hiromi Matsumaru of Shou Nail Beauy Salon
359: Golf course maintenance
Niel Noble of ETS Japan
358: Internet architecture software
PeopleSoft Japan's Damien Phelan
357: Online recruiting refined
Asia-Net's Suwami Hayashibara
356: Hatching e-businesses
Andrew lea of Iponics Japan
355: Financial law and order
Towry Law, investment advisor
354: Traduttore Traditore
Dynaword Inc., translation services
352/3: A question of timing
AMI-Amici Group, financial consultants
351: Head and shoulders above the rest
AEC, headhunters extraordinaire
350: Get educated
International Education Research Institute

ISSUES 349-
ISSUES 299-
ISSUES 249-

TOP